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| Frequently Asked Questions |
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- What method of payment do we accept?
- What is your return policy?
- Why do I need to call or email for pricing on some items?
- Do you charge sales tax?
- What if we are tax exempt?
- Is your website secure? What kind of security is used?
- Do you offer Coupons?
- Do you offer service on equipment?
- How do I contact you?
- Where are you located?
- What method of payment do we accept?
Paypal, Visa, Mastercard and American Express are acceptable forms of payment. Money orders and Business checks are accepted, but websites will not be started until the payment clears. Company purchase orders will be accepted after credit information provided and approved.
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- What is your return policy?
If something should go wrong with your purchase, we will accept returns within 15 days of your original product purchase with the following conditions:
Return Process
If you wish to return an item please contact one of our representatives for a Return Authorization (RA). Any products received without authorization will not be accepted. Please allow 7-10 business days to complete the RA process.
A 10% restocking fee will be assessed on all authorized returns.
Refunds on products returned that originally qualified for free shipping will be reduced by the outbound shipping costs incurred by Document Finishing Resources.
You will be responsible to return the item at your expense.
Products must be returned in their original packaging and in resalable condition.
Supplies can only be returned if unused.
Incorrect products that are received due to an error by us or the manufacturer can be returned at no expense to you.
The Following Products Are Not Returnable
Custom Items
Service Parts
Clearance Items
After 15 Days
During and after the 15 day return period, we are available to support your purchase via phone or live chat. Machines that are defective or broken are covered by the manufacturer under the terms of their warranty. Please contact us if you have any questions about the terms and conditions on any items under warranty.
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- Why do I need to call or email for pricing on some items?
Some of our vendors require that we show "minimum advertising" prices only listed on the website. In these cases we ask you contact us for a quote on your product of interest. Price discounts in these situations range from 5% to 50% off the advertised price so it is worth your effort to check with our quote department.
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- Do you charge sales tax?
We only charge sales tax in Nebraska.
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- What if we are tax exempt?
Contact us for a coupon code to use when ordering.
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- Is your website secure? What kind of security is used?
We use Google Checkout, here's their policy:
Privacy and Security
Google takes the privacy of your information seriously. Your payment information and shipping addresses can be saved in your Google Account to make future purchases more convenient and secure. We guarantee that:
Your account information is stored on our secure servers.
Your purchase information is encrypted during transmission with industry-standard SSL (secure socket layer) technology.
Google does not share your full credit card number with sellers.
Google won't disclose personally identifiable information about your purchase history to advertisers or merchants.
Sellers may have access to your address and/or telephone number, as necessary to complete your transaction.
For certain transactions, sellers may require access to your telephone number. If we share your telephone number with a seller, we will display a notification message under Billing Information and Privacy before you submit your purchase.
At this time, it isn't possible to edit or delete items from your purchase history. We hope this section of your account will serve as a useful record of all your online purchases.
Saving/Removing Payment Information
If you don't want to save your payment information in your Google Account, you can delete it after making a purchase. Keep in mind that your payment information must be saved in your Google Account if you are expecting a refund.
Here's how to delete payment information:
Sign in to your account at https://checkout.google.com/.
From the Purchase History page, click Edit shipping addresses or Edit payment methods, depending on what you'd like to delete.
Click Delete next to the address or card information that you'd like to delete.
You can also learn more about managing your account settings.
Sharing Your Email Address
With Google Checkout, you decide on a seller-by-seller basis when you place an order whether you'd like to keep your email address confidential or receive emails from the seller.
At your request, Google will keep your email address confidential on an order-by-order basis. This is accomplished by creating an anonymous email forwarding address which you may disable at any time. When placing your order, select keep your email address private and Google will then forward the seller's emails to you without sharing your real email address.
If you no longer want to receive emails from a seller, simply click the 'Stop receiving emails from...' opt-out link at the bottom of any email from that seller. You may be prompted to sign into your account before confirming your selection. If you later contact the seller, email forwarding will automatically be re-enabled to allow the seller to respond to your inquiry.
If you use Google Checkout to buy from a store you've shopped with in the past, they may associate your Google Account with the information they already have on file. This allows for streamlined communication and better customer service.
You also have the option to receive promotional emails from sellers - simply leave the box checked next to I want to receive promotional emails. If you'd rather not receive product updates, special offers, or promotions from the seller, uncheck the box. If you buy from this seller again using Google Checkout, Google will remember your preference.
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- Do you offer Coupons?
Yes, we occasionally offer discount coupons at Online Coupons at CouponMountain
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- Do you offer service on equipment?
Yes, we service everything we sell. We offer local service, bench repair service, parts and extended maintenance agreements. Through our national dealer organization we are able to offer installation services on equipment, training and third party service. Contact our service department with your request at service@docfinres.com
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- How do I contact you?
Please fill our our email contact form or call 1-866-781-BIND
Our office hours are Monday - Friday 8:30am to 5pm. CDT
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- Where are you located?
Omaha, Nebraska
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