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| Frequently Asked Questions |
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- What method of payment do we accept?
- What is your return policy?
- Why do I need to call or email for pricing on some items?
- Do you charge sales tax?
- Is your website secure? What kind of security is used?
- How do I contact you?
- Where are you located?
- What method of payment do we accept?
Paypal, Visa, Mastercard and American Express are acceptable forms of payment. Money orders and Business checks are accepted, but websites will not be started until the payment clears. Company purchase orders will be accepted after credit information provided and approved.
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- What is your return policy?
If something should go wrong with your purchase, we will accept returns within 15 days of your original product purchase with the following conditions:
Return Process
If you wish to return an item please contact one of our representatives for a Return Authorization (RA). Any products received without authorization will not be accepted. Please allow 7-10 business days to complete the RA process.
A 10% restocking fee will be assessed on all authorized returns.
Refunds on products returned that originally qualified for free shipping will be reduced by the outbound shipping costs incurred by Document Finishing Resources.
You will be responsible to return the item at your expense.
Products must be returned in their original packaging and in resalable condition.
Supplies can only be returned if unused.
Incorrect products that are received due to an error by us or the manufacturer can be returned at no expense to you.
The Following Products Are Not Returnable
Custom Items
Service Parts
Clearance Items
After 15 Days
During and after the 15 day return period, we are available to support your purchase via phone or live chat. Machines that are defective or broken are covered by the manufacturer under the terms of their warranty. Please contact us if you have any questions about the terms and conditions on any items under warranty.
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- Why do I need to call or email for pricing on some items?
Some of our vendors require that we show "minimum advertising" prices only listed on the website. In these cases we ask you contact us for a quote on your product of interest. Price discounts in these situations range from 5% to 50% off the advertised price so it is worth your effort to check with our quote department.
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- Do you charge sales tax?
We only charge sales tax in Nebraska.
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- Is your website secure? What kind of security is used?
When you are placing an order on the Internet, security is a number one priority. All online transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security.
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- How do I contact you?
Please fill our our email contact form or call 1-866-781-BIND
Our office hours are Monday - Friday 8:30am to 5pm. CDT
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- Where are you located?
Omaha, Nebraska
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